Your Dependable, Trustworthy Plumbing & HVAC Expert Since 1944
Our Story
For over 75 years, Potter Heating & Air Conditioning-Perrone Plumbing has been dedicated to providing top-quality plumbing, heating, and cooling services to the residents of Syracuse, NY, and the surrounding communities. Our company was founded in 1944 by Homer Potter and has since grown into a reputable and trusted name in the industry.
Our Mission
At Potter Heating & Air Conditioning-Perrone Plumbing, our mission is to provide quality service at affordable and fair prices. We understand that our customers deserve the best, and we strive to deliver exceptional service every time. Whether it's a small repair or a large project, we are committed to making sure our customers are satisfied with our work.
Our Services
We offer a wide range of services to cater to the needs of our residential, commercial, and corporate customers. From plumbing repairs to HVAC installations, we have the skills and expertise to handle any job. Our team is reliable, trustworthy, and experienced in handling both small jobs and large projects.
- Residential Services: We offer a variety of services for homeowners, including plumbing repairs, HVAC installations, and maintenance services.
- Commercial Services: Our commercial division provides services to businesses and corporations, including commercial HVAC installations, plumbing repairs, and maintenance services.
- Institutional/Federal Services: We also serve government agencies, educational institutions, and other organizations, providing them with high-quality plumbing, heating, and cooling services.
Financing Options
At Potter Heating & Air Conditioning-Perrone Plumbing, we understand that financial constraints can be a barrier to getting the services your home or business needs. That's why we offer a variety of financing options to make our services more accessible.
- No Interest if Paid in Full: With our financing option, you can pay in full within 12 months and avoid interest charges.
- Reduced Rate: Our reduced rate financing option allows you to pay in 96 or 120 months, with a fixed interest rate of 9.99%.
Testimonials
Don't just take our word for it! Our customers rave about our services and the exceptional care we provide.
- Caitlin Smith: "I called Potter HVAC & Plumbing about a plumbing issue and they sent someone out within the hour. He was professional, efficient, and very helpful!"
- Eric Brown: "I had a boiler go out and they came out within an hour. The technician was knowledgeable and had us up and running within a half hour. Highly recommend!"
Contact Us
Whether you need plumbing, HVAC, or cooling services, we're here to help. Contact us today to schedule a free estimate or to learn more about our financing options.
Unsatisfactory Experiences
Many reviewers have had disappointing interactions with Potter-Perrone, citing unprofessional and rude behavior from some employees. Lisa S. was left feeling like "garbage" after being hung up on when trying to follow up on a quote, while Dana C. experienced significant damage to her home due to a bleed valve left open by a technician. Vicky H. was left with a warm and toasty house after her AC stopped working, and after having the technician arrive to fix the issue, was not impressed with the overall service. Joe G. was unsatisfied with the service received at his elderly mother's home, with the plumber unable to remove the sink for repair and causing damage to a wall tile. These negative experiences highlight the need for improvement in customer service and employee conduct.
Satisfactory Experiences
On the other hand, numerous reviewers have had positive experiences with Potter-Perrone, praising their quality service, swift response to requests, and excellent customer service. Gloria A. has been a 5-year customer, and has always received top-notch service from the company. Yelena D. was impressed with the same-day service provided for a clogged drain, while Roselynn K. appreciated the thoroughness and responsiveness of the company. Vicky H. and Eva C. both had excellent experiences with the company, with Vicky's technician arriving before expected and Eva's repair being completed in under an hour. Eastwood B. was pleased with the efficiency and customer service provided by technician Earl, while Anne M. has been a loyal customer for years, citing the company's reliability and maintenance.
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