Any Day. Any Time. We're the nice guys.
At Charles Heating and Air, we're proud to be a family-owned and operated business serving Central New York for over 60 years. Our commitment to honesty, quality service, and customer satisfaction has allowed us to build a reputation as one of the most trusted heating, air conditioning, plumbing, and electrical companies in the area.
Our History
Founded in 1940, Charles Heating-Air Conditioning-Plumbing-Electrical has been providing top-notch services to residential and commercial customers in Liverpool, New York, and the surrounding metropolitan area. Over the years, we've grown to become a leader in our industry, known for our expertise, professionalism, and dedication to delivering exceptional results.
Our Services
We offer a wide range of services designed to meet the unique needs of our customers. From heating and air conditioning repairs and installations to plumbing, electrical, and remodeling services, we've got you covered. Our highly trained and skilled professionals use only the latest technology and equipment to ensure that every job is done to perfection. Whether you need emergency repairs, routine maintenance, or a complete system overhaul, we're here to help.
Our Commitment to Excellence
At Charles Heating and Air, we're committed to providing the highest level of service to every customer, every time. That's why we offer a 100% satisfaction guarantee on all installation and repairs. We believe in building long-term relationships with our customers, and we're dedicated to making sure that every interaction with our company is a positive one.
Our Team
Our team is comprised of highly trained and skilled professionals who are passionate about delivering exceptional service. From our experienced technicians to our friendly customer service representatives, every member of our team is committed to providing the highest level of service to every customer, every time. We're proud to have a company culture that's built on honesty, integrity, and a dedication to excellence.
Issues with Service
There were several complaints about the service provided by Charles Heating & Plumbing. Author Scott Stocking gave the company 1 star and mentioned that they had an issue with a leaking line that took three plumbers and four separate appointments to fix. The final appointment took only 30 seconds, but the rest of the appointments were not as successful. The author also stated that although the plumbers were pleasant, they were not all competent.
Pleasing Experiences
On the other hand, many authors had positive experiences with Charles Heating & Plumbing. Author Nina Haley gave the company 5 stars and mentioned that Alex O. and Matt did an excellent job reinstalling a doorbell. Author Sally Whaley also gave the company 5 stars and stated that John and Paul were professional and courteous during their visit. Author Alexis Michel gave the company 5 stars and mentioned that Jeremy was fantastic and installed their central air efficiently. Several other authors also gave the company 5 stars and praised their services.
Professionalism and Quality of Work
Many authors mentioned that the technicians were professional, knowledgeable, and did high-quality work. Author Lisa Streeter mentioned that Brian from Charles Plumbing did good work at a fair price. Author Erik Foley mentioned that the technicians were on time and professional, and did a great job with the install and cleaned up well. Author Karl Caputo mentioned that Jeremy and Matt were knowledgeable and professional, and installed a new air conditioner perfectly.
Other Notable Comments
Author Maria Alejo gave the company 5 stars and mentioned that Gerald replaced their old hot water heater and went above and beyond with the replacement.
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