At Standard Supply Company, we pride ourselves on our rich history, dedication to quality products, and commitment to superior service. Established in 1931, our company has been serving the Portland area for over 85 years, providing top-of-the-line plumbing fixtures, water heaters, pumps, sinks, faucets, and other essential products to homeowners, contractors, and businesses.
Our Story
Our journey began in 1931, when our founders first opened our doors, committed to providing exceptional service and quality products to the community. Over the years, we have grown and evolved, but our core values remain the same. Today, as a distributor of American Standard and Toto plumbing fixtures, Rheem water heaters, Grundfos pumps, Elkay sinks, Delta, Moen, Grohe, and Chicago Faucets, among many other quality products, we continue to uphold our reputation for excellence.
Our Commitment
At Standard Supply Company, we believe in the importance of building long-term relationships with our customers, employees, and suppliers. Our passion for quality products and superior service drives us to go above and beyond to ensure that every interaction with our company is a positive and memorable experience. We take pride in our extensive product knowledge, which enables us to provide personalized recommendations and solutions to our customers.
Our Services
Our showroom in Portland is designed to provide a comfortable and informative environment for our customers to explore and discover the latest plumbing fixtures and products. Our knowledgeable Showroom Consultant, Carolyn Gilgan, is dedicated to giving each customer her undivided attention to ensure that every selection of plumbing fixtures and faucets meets their unique needs and lifestyle. From residential to commercial projects, we cater to a wide range of customers, providing expert guidance and expert solutions to meet their specific requirements.
Our Products
At Standard Supply Company, we take pride in our extensive range of products, including:
- American Standard and Toto plumbing fixtures
- Rheem water heaters
- Grundfos pumps
- Elkay sinks
- Delta, Moen, Grohe, and Chicago Faucets
- Schier grease interceptors
- Repair parts for many of the products we sell
Our Guarantee
At Standard Supply Company, we are committed to providing the best possible experience for our customers. We stand behind the quality of our products and services, ensuring that every interaction with our company is a positive and memorable experience.
Poor Experience with Products and Service
Reviewers have had a mixed bag of experiences with Standard Plumbing Supply. One reviewer, John Williams, had a completely negative experience, wasting an hour driving to and from the store only to find out that the parts they provided were incorrect. He ended up having to buy a whole new faucet and pay his plumber more to install it.
Other reviewers have had similar issues with the store's products and service. Robert Atkinson had a bad experience with one of their drivers who did not properly secure his load, resulting in a loss of inventory during transportation. Kate Jacobs felt that the store was price-gouging, with units being 30% higher than other places.
On the other hand, some reviewers have had positive experiences with the store's products and service. Kiki Hawley received excellent customer service from Carloyn, who helped her find a sink and drain that met her specific needs and even negotiated a return when she discovered a defect. Kathy G. had a similar experience with Carolyn, who was extremely knowledgeable and helpful.
However, many reviewers have had issues with the store's organization and logistics. Amy Hergert had a very poorly organized experience, with orders never being confirmed, items being forgotten during delivery, and long wait times. Sourdough had a similar issue, having to return multiple times for a hard-to-find adapter. Kay Nolan was also frustrated with the store's lack of knowledge about shipping and delivery timelines.
Conclusions
Overall, Standard Plumbing Supply seems to have a mixed reputation, with some reviewers having positive experiences with their products and service, while others have had very negative experiences with the store's products, service, and organization.
