At Benjamin Franklin Plumbing, we pride ourselves on being the go-to plumbers in Phoenix, AZ, and surrounding areas. With a commitment to providing top-rated service, our team of licensed and insured professionals is dedicated to addressing all your plumbing needs. Whether you're a homeowner or a business owner, our comprehensive range of services is designed to ensure that your plumbing system is running efficiently and effectively.
From water heater installation and repair to drain cleaning and sewer line repair, our experts have the knowledge and expertise to tackle even the most complex plumbing issues. Our state-of-the-art equipment and cutting-edge technology enable us to provide accurate diagnoses and efficient solutions, ensuring that your plumbing problems are resolved quickly and cost-effectively.
Our Services
As a full-service plumbing company, we offer a wide range of services to cater to your unique needs. Our services include:
- Water heater installation and repair, including tankless water heaters
- Drain cleaning and sewer line repair
- Faucet repair and replacement
- Garbage disposal installation and repair
- Gas line installation and repair
- Main water line piping services
- Repipe plumbing services
- Sewer line repair and replacement
- Sink repair and replacement
- Toilet repair and replacement
- Water treatment services
- Camera inspections
Our Commitment to Excellence
At Benjamin Franklin Plumbing, we're committed to providing an exceptional customer experience. Our team of professional plumbers is dedicated to delivering prompt, courteous, and reliable service, ensuring that your plumbing needs are met with utmost efficiency and effectiveness. Our On-Time Guarantee means that if there's any delay, it's on us! And, as a UWin Endorsed Contractor, our UWin Guarantee ensures that our experienced plumbers have been fully vetted and trained.
Why Choose Us?
With over 15 years of experience serving the Phoenix area, we've established a reputation for excellence in the plumbing industry. Our A+ rating with the Better Business Bureau and top-rated status on review platforms are a testament to our commitment to providing exceptional service. As a locally owned and operated business, we're dedicated to building long-lasting relationships with our customers, and we're confident that our expertise, combined with our customer-centric approach, sets us apart from the competition.
Overall Experience
Ben Franklin Plumbing (BFP) has received a mix of reviews from customers, ranging from highly positive to highly negative. Several reviewers have praised the company's professionalism, expertise, and customer service, while others have expressed dissatisfaction with the company's pricing practices.
Expertise and Customer Service
Many reviewers have raved about the expertise and customer service provided by BFP's plumbers, including Jack, Chuy, James Estes, Brad, and Jake Morris. These professionals were described as knowledgeable, courteous, and thorough in their work, taking the time to explain the process and answer questions.
Pricing Issues
However, some reviewers have criticized BFP's pricing practices, arguing that they are too high. One reviewer felt ripped off by the company's labor costs for installing a new garbage disposal, which they considered excessive. Other reviewers have expressed concerns about the company's pricing for garbage disposals, which they felt were unnecessarily high.
Installation and Repairs
Several reviewers have praised the company's installation and repair services, noting that they were prompt, efficient, and effective. For example, one reviewer praised the company for sending a technician to their home within 30 minutes of their initial call.
Mixed Outcomes
It's worth noting that the outcomes for customers who used BFP varied widely. Some reviewers were extremely happy with their experience, while others were left feeling unsatisfied or even angry.
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