One Call. One Company. 24/7 Emergency Service.
As a family-owned and operated business, Fox Service Company has been serving the Greater Austin Metropolitan area for over 50 years. With a rich history of providing top-notch heating, air conditioning, plumbing, and electrical services, we've established ourselves as the go-to choice for homeowners seeking reliable and trustworthy professionals to maintain their properties.
Our Full Range of Services
At Fox Service Company, we understand that every home is unique, which is why we offer a wide range of services designed to cover all your home comfort needs. From basic repairs and replacements to new installations and innovative upgrades, we're equipped to tackle any job efficiently and effectively. Our comprehensive services include:
- Heating and Air Conditioning: Installation, repair, and maintenance of all makes and models of air conditioning and heating systems
- Plumbing: Expert repairs, replacements, and installations of water heaters, toilets, sinks, and more
- Electrical: Complete electrical services, including repair, replacement, and installation of electrical panels, outlets, and lighting
- Indoor Air Quality: Assessment and improvement of indoor air quality through air duct cleaning, purification, and UV-light treatment
- Electrical Generators: Installation, repair, and maintenance of electrical generators for backup power during outages
Our Commitment to Customer Satisfaction
At Fox Service Company, we're dedicated to delivering exceptional service that exceeds our customers' expectations. That's why we offer a 100% customer satisfaction guarantee, ensuring that you're completely satisfied with our work. We understand that your home is your sanctuary, and we're committed to preserving that sense of comfort and security.
Why Choose Fox Service Company?
With over five decades of experience, we've honed our skills to provide the best possible service, ensuring that our customers receive expert advice, reliable work, and genuine communication. We pride ourselves on our:
- Experienced and licensed professionals
- Wide range of services catering to all your home comfort needs
- 24/7 emergency services for unexpected occurrences
- 100% customer satisfaction guarantee
- Free estimates and second opinions for select services
Join the Fox Service Company Family
Whether you're seeking routine maintenance, repairs, or new installations, we're here to cater to all your home comfort needs. Trust Fox Service Company to keep your home comfortable, efficient, and safe. Contact us today to schedule your appointment and experience the Fox Service Company difference!
Disappointing Experiences and Poor Customer Service
Numerous reviewers expressed frustration with Fox Service, citing poor customer service, missed appointments, and subpar workmanship. Several reviewers reported being stood up by technicians, with one customer being told that a technician would not show up for four days after calling for emergency service. Others experienced delays in scheduling, with one reviewer being told that a technician would call before showing up, only to have them arrive unexpectedly.
Reviewers also expressed dissatisfaction with the quality of work performed. For example, some reviewers reported that technicians installed new HVAC systems with gas leaks, while others experienced subpar repairs and maintenance. One reviewer was left with a damaged unit after a technician failed to bring the necessary replacement part.
Inconsistent Quality of Service
Some reviewers, however, reported positive experiences with Fox Service. A few reviewers praised technicians for being punctual, knowledgeable, and courteous. A reviewer also commended the company for replacing an air conditioning unit quickly and at a fair price.
Conclusion
It appears that Fox Service has room for improvement in terms of customer service, workmanship, and overall satisfaction. Reviewers have reported a mix of positive and negative experiences, with some customers being pleased with the quality of work and others being left disappointed and frustrated.
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