At Shafer Services Plus, we take pride in being the most trusted and reliable cooling, heating, and plumbing services provider in San Antonio, TX. Our commitment to excellence has earned us a reputation for delivering top-notch services that exceed our customers' expectations. With a rich family history dating back to 1884, we have been dedicated to serving the San Antonio community with exceptional solutions since 1988.
Our History
Our journey began with a passion for providing outstanding services that improve the lives of our community members. Over the years, we have honed our expertise in cooling, heating, and plumbing, and today, we are proud to be the go-to service provider for homeowners and businesses alike.
Our Mission
Our mission is to provide unparalleled cooling, heating, and plumbing services that not only meet but exceed our customers' expectations. We strive to build long-term relationships with our customers, founded on trust, respect, and a deep understanding of their unique needs.
Our Values
Our core values are the heartbeat of our organization. We believe in:
- Treating people like family
- Doing the right thing, even when no one is watching
- Being easy to do business with
- Exceeding expectations
- Providing mutual respect for all
Our Services
We offer a comprehensive range of services designed to cater to the unique needs of our customers. Our team of experts is dedicated to providing:
- Same-day repairs
- Comprehensive maintenance plans
- Friendly and professional services
- Expert solutions for all your cooling, heating, and plumbing needs
What Our Customers Say
Don't just take our word for it! Our customers rave about our exceptional services. Here's what some of them have to say:
- "They came out the same day within the time frame they said they would come out. The tech was professional and explained everything going on with my HVAC system."
- "Service was excellent. He taught me a lot about our water heater. He was kind and very knowledgeable."
- "Outstanding service! Huge thanks to Alex Nelson for quick professional service for our AC."
Get in Touch
At Shafer Services Plus, we're always here to help. Contact us today to schedule a service or request a quote online.
Excellent Customer Service and Professionalism
Many customers praised Shafer Services for their exceptional customer service, professionalism, and expertise. The technicians were described as knowledgeable, friendly, and taking the time to explain the issues and solutions in detail. Several reviewers mentioned being pleased with the prompt response, fair pricing, and quality of work.
Positive Experiences with Specific Technicians
Several reviewers praised specific technicians, including Alex, Robert Sanchez, Michael Johnson, Ismael Partida, and Tyler Marks, for their exceptional service, expertise, and professionalism.
Warranty Work Issues and Cost Concerns
However, a few reviewers expressed disappointment with the warranty work experience, citing issues with labor costs, freon prices, and perceived unfair billing practices. Some reviewers felt taken advantage of, and one reviewer mentioned being misled about the warranty terms.
Negatives and Disappointments
A few reviewers experienced disappointment with the service, citing issues with misdiagnosis, lack of equipment to locate leaks, and perceived scams. One reviewer felt ripped off after being charged a high fee for a simple repair.
