With you at every drop, we've got you covered!
At Ottagan Plumbing, we pride ourselves on providing exceptional plumbing services to residential and commercial customers in West Michigan. As a locally-owned and operated business, we understand the importance of reliable and timely services. Our goal is to provide top-notch solutions that meet the unique needs of each client.
Our Mission
Our mission is to provide exceptional customer service, expertise, and professionalism in every aspect of our work. We strive to build long-term relationships with our customers by delivering high-quality services, exceeding expectations, and maintaining a commitment to excellence.
Our Services
At Ottagan Plumbing, we offer a range of services to cater to the diverse needs of our customers. Our services include:
- Backflow Device Installation, Testing & Repair
- Burst & Frozen Pipe Repair
- Drain & Sewer Cleaning
- Garbage Disposal Installation & Repair
- Gas Line Installation
- Plumbing Fixture Repair & Replacement
- Remodel Plumbing
- Sewage Ejector Pump Installation & Repair
- Smoke Testing for Sewer Gas Smell
- Sump Pump Installation & Repair
- Video Camera Inspection
- Water & Drain Line Repipe
- Water & Sewer Line Installation, Repair & Replacement
- Water Heater Installation & Repair
- Water Softening, Filtration & Treatment
Why Choose Us?
At Ottagan Plumbing, we stand out from the competition with our:
- Same-day Service: We complete most service requests the same day you contact us.
- 24/7 Emergency Service: We're available around the clock for unexpected problems.
- Free Estimates: We provide free estimates for all our services.
- Up-front Pricing: We offer transparent pricing, so you know what you'll be paying.
- Extraordinary Customer Service: Our team is dedicated to providing exceptional service and ensuring your complete satisfaction.
- 100% Satisfaction Guarantee: We stand behind all our work, ensuring your complete satisfaction.
Our Commitment
At Ottagan Plumbing, we're committed to providing exceptional service, expertise, and professionalism in every aspect of our work. We're dedicated to building long-term relationships with our customers by delivering high-quality services, exceeding expectations, and maintaining a commitment to excellence.
Service Quality and Communication
Ottagan Plumbing has received mixed reviews regarding their service quality and communication. Some customers have reported excellent experiences, while others have been disappointed or even frazzled.
Response to Problems
The company seems to have a good response to plumbing emergencies, with some customers praising their promptness and professional attitude. However, others have experienced delays or miscommunication that added to their frustrations.
Respect for Customers' Private Information
Unfortunately, one customer was unhappy with Ottagan Plumbing's handling of their private information, feeling that it was sold without their permission. This led to a decrease in their overall rating from 5 stars to 3 stars.
Financial Concerns
Several customers have expressed concerns about the company's pricing and billing practices. Some have felt overcharged or taken advantage of, while others have been happy with the services they received.
Reputation and Reliability
Despite some negative experiences, Ottagan Plumbing has received many positive reviews, suggesting a generally good reputation and reliable service. Customers have praised the professionalism and expertise of their technicians, as well as the ease of scheduling online.
