At Ferguson Brothers Plumbing, Heating, & Cooling, we have been proudly serving the Huntington area since 1953. Our team of experienced technicians has an average of 20 years of experience in their trades, and most have worked with us for over a decade. This means that we are familiar with the unique climate and specific needs of the communities we serve in Cabell, Wayne, Putnam, Mason, and Lawrence counties of West Virginia and Ohio.
Our Commitment to Quality Service
We strive to provide quality service in every aspect of our business. From air conditioning and heating system installation, repair, and service to plumbing repairs, sewer and drain repair, and backflow prevention, we are dedicated to getting the job done right the first time. Our craftsmen are experienced and skilled in their trades, and we use only the highest-quality materials and equipment to ensure that our work meets the highest standards.
Our Services
We offer a wide range of services to meet the needs of our residential, commercial, and industrial customers. Our services include:
- Air conditioning installation, repair, and service
- Backflow preventer installation, certification, repair, and testing
- Boiler installation, repairs, and service
- Drain repair and cleaning
- Duct cleaning
- Excavation
- Frozen pipe thawing
- Furnace installation, repairs, and service
- Garbage disposal installation
- Gas piping installation and repair
- Heating system installation, repair, and service
- Hot water heater repair and installation
- Hydronic heating
- Plumbing repairs
- Pumps - circulating and booster
- Sewer and drain cleaning, repair, and inspection
- Steam heating
- Sump pump installation and repair
- Value engineering
- Water coolers
Why Choose Ferguson Brothers Plumbing, Heating, & Cooling?
At Ferguson Brothers Plumbing, Heating, & Cooling, we are committed to providing quality service and workmanship to our customers. Our experienced technicians are knowledgeable and skilled in their trades, and we use only the highest-quality materials and equipment. We strive to build long-term relationships with our customers and earn their trust and loyalty. Contact us today to schedule a visit from one of our skilled technicians.
Overall Performance
The reviews show a mixed sentiment towards Ferguson Brothers, with some customers expressing satisfaction with their services, while others report negative experiences.
Positive Experiences
Some customers praised Ferguson Brothers for their prompt response, professionalism, and quality of work. They appreciated the clear explanations of the problems and the solutions provided. Several reviewers mentioned that the company's prices were competitive, and they were happy with the value for money.
Negative Experiences
On the other hand, some customers reported negative experiences, including delays, unprofessional behavior, and incomplete or unnecessary repairs. A few reviewers mentioned that the company's technicians were lazy, defensive, or unhelpful. Some customers also reported being charged for unnecessary parts or services.
Areas for Improvement
Based on the reviews, Ferguson Brothers could improve their communication and customer service skills. Some customers felt that the company's staff was unresponsive or unhelpful, leading to frustration and mistrust. Additionally, the company could work on ensuring that their technicians are properly trained and equipped to handle a wide range of plumbing and heating issues.
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