Better Plumbing, Better Planet!
Welcome to Rob West Plumbing, your one-stop solution for all your residential, commercial, and green plumbing needs in Chicago, IL. Our mission is to provide top-notch plumbing services while being environmentally responsible and ensuring guaranteed functionality, pleasing aesthetics, and conscientious plumbers. At Rob West Plumbing, no job is too large or too small. Our work is covered by a 100% guarantee, and we take pride in being licensed, bonded, and insured.
Our Services
We specialize in a wide range of plumbing services, including:
- Bathrooms: From toilet repairs, sink repairs, shower installation, tub repair, to faucet repair, our team has got you covered.
- Basement Flood Control: We offer sump pumps, drain tile, ejector pumps, overhead sewers, lift stations, and more, ensuring your basement stays dry and safe.
- Kitchens: Our services include faucets, dishwashers, garbage disposals, ice makers, and more, ensuring your kitchen plumbing runs smoothly.
- Sewer Repair: Our team provides rodding, overhead sewers, tree root removal, camera inspection, and more, ensuring your sewer lines are clear and functioning properly.
- New Construction and Building Rehabs: We handle building rehabs, Chicago permits, water meter installation, and more, ensuring your new construction or rehab runs smoothly and meets all regulations.
- Green Plumbing: We offer water conservation, rain barrel installation, rainwater harvesting, water efficiency upgrades, low flow showerheads, dual flush toilets, and more, ensuring your home or business is environmentally responsible.
Quality Assurance
At Rob West Plumbing, we are committed to providing quality service and ensuring your complete satisfaction. Our work is guaranteed, and we work hard to save water resources and provide environmentally responsible service.
Commercial Plumbing
Rob West Plumbing has extensive experience working with businesses all over the Chicagoland area to handle their plumbing needs. Our commercial plumbing services include grease traps, bathrooms, RPZ valves, drains, Chicago City Code Compliance, and more. We have extensive expertise in providing periodic maintenance to local restaurants to keep the pipes clear and grease traps clean.
Residential Plumbing
Whether you need toilet repair, sink repair, shower installation, tub repair, faucet repair, or any other plumbing services for your home, our team has got you covered. Our residential plumbing services are designed to meet your unique needs, and we work hard to ensure your plumbing systems are functioning properly and efficiently.
Conclusion
At Rob West Plumbing, we are dedicated to providing top-notch residential, commercial, and green plumbing services. With our team of experienced, licensed, bonded, and insured plumbers, you can trust us to get the job done right the first time. Contact us today to learn more about our services and how we can help you with your plumbing needs.
Red Flags and Disastrous Experience
The reviews highlight a mixed bag of experiences with Rob West Plumbing. On one hand, some customers had positive interactions and appreciated the company's quick responsiveness, friendly service, and fair pricing. However, several customers had severely negative experiences, citing issues with communication, transparency, and professionalism.
Lack of Transparency and Accountability
One of the recurring issues reported by customers was the lack of transparency in regards to costs and processes. The company failed to provide formal quotes, verbal or written, leaving customers at risk of being blindsided by unexpected bills. Moreover, when issues arose, the company refused to take accountability and instead attempted to bully customers into accepting their mistakes.
Unprofessional Behavior
One customer's review described an unprofessional and unscrupulous encounter with the company's owner, Rob West. The customer felt disrespected and manipulated during a phone call to dispute charges, and they suspect that Rob West regularly bullies homeowners who push back on him.
Administrative Issues
Another customer expressed frustration with the company's administrative processes, including billing and invoicing. The company's failure to provide transparent documentation and communication led to confusion and mistrust.
Money-Grubbing Tactics
Some customers felt that the company's business practices were motivated by a desire to maximize profit rather than provide quality service. The company's policy of charging a $100 consultation fee, which did not contribute to the final bill, was seen as an unnecessary money-grab.
Exceptions to the Rule
Despite the numerous negative reviews, some customers did have positive experiences with Rob West Plumbing. These customers praised the company's quick response time, friendly service, and fair pricing.
