Providing Expert Plumbing Services, When You Need Them!
Introduction
All State Services stands as a trusted leader in plumbing, heating, and cooling (PHC) services throughout the Baltimore Metro Area. We take pride in providing exceptional customer service, meticulous workmanship, and reliable solutions to your home comfort needs.
Our Commitment
At All State Services, we are dedicated to exceeding expectations and ensuring complete customer satisfaction. Our team of highly skilled and experienced technicians is committed to:
- Delivering honest and reliable service.
- Utilizing quality materials and equipment.
- Providing upfront pricing and transparent communication.
- Treating your home with respect and care.
Services Offered
We offer a comprehensive range of services to meet your diverse needs. These include:
- Plumbing services: Leak detection and repair, drain cleaning, water heater repair and replacement, sewer line repair, and more.
- Heating services: Boiler repair and replacement, furnace repair and maintenance, heat pump installation and repair.
- Cooling services: AC unit repair and replacement, refrigerant recharge, thermostat repair and installation.
Principles and Values
Our company is guided by core values that underpin our success:
- Integrity: We remain committed to honesty, transparency, and fair pricing.
- Expertise: We invest in our technicians' continuous training and development.
- Customer Focus: Your satisfaction is our highest priority.
- Community Involvement: We believe in giving back to the community that supports us.
Guarantees and Values
We stand behind our work with a 100% satisfaction guarantee. We also offer a price matching guarantee and a no-blame policy when manufacturers fail to uphold their warranties.
Conclusion
For superior PHC services in the Baltimore Metro Area, look no further than All State Services. We combine experience, expertise, and customer-centric values to deliver lasting solutions and exceptional value.
Good and Bad Experiences
The reviews about All-State Services are mixed, with some customers having very positive experiences and others having negative ones.
Lack of Professionalism and Unresolved Issues
Some customers had issues with the company's service, such as being charged again for a service already performed, not completing the job properly, and refusing to take responsibility for mistakes made. For example, one customer had to dispute a charge with their credit card company after being told they would be refunded, and another customer had to deal with a delayed response from the company after reporting a problem.
Positive Experience
On the other hand, many customers had very positive experiences with the company, reporting prompt and professional service, fair prices, and excellent communication. For example, some customers praised the company's technicians for being friendly, knowledgeable, and thorough, and for going above and beyond to fix unexpected issues.
Services Performed
The company provided a range of services, including installing gas water heaters, fixing leaky pipes, installing garbage disposals, repairing water tanks, and installing sump pumps.
Customer Satisfaction
Customer satisfaction varied greatly, with some customers being extremely satisfied and others expressing disappointment and frustration with the company's performance.
