At Rural Plumbing and Heating, we are committed to providing top-notch plumbing, heating, and air conditioning services to our customers in the Triangle area. With over 70 years of experience, our team of experts has earned a reputation for delivering exceptional service, integrity, and quality workmanship.
Our History
Rural Plumbing and Heating was founded in 1947 by W.B. and Mildred Nivison, with a vision to provide modern conveniences to rural communities in North Carolina. From humble beginnings in the basement of their home, the Nivisons' business grew, and in 1962, they moved to their current location at 701 E Six Forks Road, Raleigh, NC. Today, we operate with over 100 service vehicles supported by a 20,000 square foot warehouse, providing quality service to our customers.
Our Services
At Rural Plumbing and Heating, we offer a comprehensive range of services, including:
- Heating and Air Conditioning: installation, maintenance, and repair of furnaces, air conditioners, radiant in-flow heat, air cleaners, humidifiers, and indoor air quality solutions.
- Plumbing: repair, maintenance, and installation of plumbing systems, including oil to gas conversion, electric to gas conversion, and gas leak repair.
- Customer Services: 24-hour emergency service, yearly maintenance agreements, and free estimates on equipment replacement.
What Our Customers Say
We take pride in our customers' satisfaction, and here's what some of them have to say about our services:
- "Many thanks for sending your well-trained employee to work on the faucet. Your company has given us unprecedented service, and we will willingly and gladly tell our friends and neighbors of our good experience with your company." - Margaret S., Raleigh, NC
- "I have used Rural Plumbing and Heating for over thirteen years. During this period, I have dealt with Rural Plumbing and Heating extensively, and I have always found them to be helpful and courteous." - W. Jack McGhee, Ticon Properties
Our Partners
We are proud to partner with local businesses and organizations to serve our community better. Our partners include Trane Comfort Specialists, and we work closely with them to provide top-quality services to our customers.
Unprofessional Behavior and Poor Service
Some customers have had negative experiences with Rural Plumbing, citing unprofessional behavior from the technicians and poor service. One customer reported that a technician was condescending and unhelpful, even threatening to leave without fixing the issue. Another customer was hung up on twice by a rude receptionist.
Overpricing and Gouging
Some customers have reported being overcharged for services and parts. One customer was charged $204.40 for a capacitor that could be purchased at Home Depot for $10 to $20. Another customer was charged $225 for 2 pounds of R-22.
Positive Experiences
On the other hand, many customers have had positive experiences with Rural Plumbing. Several customers praised the company's prompt and professional service, efficiency, and reasonable prices. Some customers appreciated the technicians' willingness to take the time to explain the issues and provide instructions on how to prevent future problems.
Standout Technicians
Some technicians were singled out for their exceptional service, including Jonathan, Donald, and Ken, who were described as professional, efficient, and helpful. One customer was particularly impressed with the manager who took the time to search for a replacement valve and didn't charge for it.
