At Abacus, we pride ourselves on being one of the top home service companies in Texas. Our story began in 2003, when our founder and CEO, Alan O'Neill, had a vision to provide exceptional service to our customers. We take pride in our commitment to excellence, dedication to customer satisfaction, and our passion to make a difference in our community.
Our Services
We offer a wide range of services to cater to your every need. Our team of expert technicians is available 24/7 to provide emergency services for plumbing, electrical, and HVAC emergencies. Our services include:
- Plumbing: From pipe repairs and installations to drain cleaning and sewer services, we've got you covered. Our expert plumbers can handle all types of plumbing issues, including leaky pipes, clogged drains, and slab leaks.
- Electrical: Our licensed electricians are skilled in providing top-notch electrical services, including electrical safety inspections, light fixture installation, and whole-home surge protection.
- HVAC: Our certified technicians specialize in air conditioning and heating services, including AC tune-ups, heating tune-ups, and HVAC installations.
- Water Quality: We offer water softening, reverse osmosis filtration, and water treatment services to ensure your home has clean and safe drinking water.
Our Approach
At Abacus, we believe that our customers are our greatest asset. We strive to build strong relationships with our customers by providing exceptional service, proactive communication, and thorough explanations of our work. Our team of experts is committed to resolving issues efficiently and effectively, minimizing downtime and ensuring your comfort and satisfaction.
Our Commitment
We are dedicated to providing reliable, efficient, and hassle-free services that meet your needs. Our commitment to excellence is reflected in our:
- 24/7 emergency services
- Lifetime warranties on some of our services
- VIP membership program
- Comprehensive maintenance plans
- Affordable pricing and flexible payment options
Our Team
At Abacus, we take pride in having a team of expert technicians who are passionate about their work. We believe that our employees are the backbone of our company, and we're committed to their growth and development. From apprenticeships to training programs, we invest in our employees to ensure they're equipped to provide the highest level of service to our customers.
Our History
Our company's history began in 2003, when Alan O'Neill had a vision to provide exceptional service to our customers. Over the years, we've built a reputation for being one of the top home service companies in Texas, and we're committed to continuing this legacy by providing exceptional service to our customers.
Our Philosophy
At Abacus, we believe that our customers are the reason for our existence. We're committed to providing exceptional service, building strong relationships, and ensuring your satisfaction. Our philosophy is centered around the following core values:
- Excellence: We strive for excellence in everything we do, from our services to our customer interactions.
- Integrity: We believe in acting with integrity, honesty, and transparency in all our interactions.
- Customer-centricity: We put our customers at the forefront of everything we do, ensuring their satisfaction and comfort.
- Continuous improvement: We're committed to continuous learning and improvement, ensuring that our services stay ahead of the curve.
Conclusion
At Abacus, we're committed to providing exceptional service to our customers. We believe in our employees, our processes, and our commitment to excellence. We're dedicated to building strong relationships with our customers and ensuring their satisfaction. If you're looking for a reliable partner to help you with your home service needs, look no further than Abacus.
Negative Experiences
The majority of customers have had a poor experience with Abacus, with several citing unprofessional behavior, poor communication, and overpricing. One customer, Bojan Mihajlovic, had a disastrous experience with the company, describing it as feeling like being at a used car dealership. He was treated poorly when trying to get a mini-split and service on his AC, with the company showing little interest in helping him. Another customer, Catherine Murphy, had similar issues, with the company failing to take responsibility for mistakes made during a whole-home repipe project.
Technical Issues and Unreliability
Many customers have reported technical issues with Abacus's work, including miscommunication and delays. One customer, Veronica W., scheduled an AC tune-up appointment weeks in advance, only to have it rescheduled due to the company only taking emergency calls on holidays.
No Satisfaction with Service
Customers have expressed dissatisfaction with the service they received from Abacus, citing a lack of professionalism, poor communication, and overpricing. One customer, Mary McCamey, was simply unhappy with the company's representative, Cheyenne.
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