Empowering Your Plumbing Solutions
Alternative Plumbing Services is a fresh face in the Raleigh, Durham, Chapel Hill, and Mebane areas, offering residents and businesses comprehensive and reliable plumbing solutions. Our owner, Gene Smith, is a seasoned professional with over 20 years of experience in the industry, and he's driven by a commitment to transparency, education, and exceptional customer service.
Expert Expertise at Your Disposal
Our team of skilled and certified plumbers is equipped to handle all your plumbing needs, from routine maintenance to complex repairs and installations. We specialize in:
Water Heaters
- Tankless water heater repair and installation
- Standard tank type water heater repair and installation, including commercial gas and electric
Sewer & Drains
- Comprehensive sewer and drain cleaning
- Accurate leak detection and repair
Faucets & Toilets
- Precise faucet repairs and replacements
- Efficient toilet repair and replacement
Additional Services
- Gas line repair and installation
- Drain system inspection and repair
- Comprehensive plumbing inspections and estimates
Integrity & Transparency
We value open communication and trust. Our pricing is transparent and we provide free estimates with no hidden fees or overtime charges. We believe in upfront communication and clear explanations of every step of the process.
Educating for Empowerment
We consider ourselves partners in your plumbing journey. Our expert technicians are happy to answer your questions and empower you to understand your plumbing system. We encourage our clients to observe our work and ask questions to gain a deeper understanding of their home's plumbing infrastructure.
Your Satisfaction is Our Guarantee
We stand by our work with a 100% satisfaction guarantee. Our goal is to exceed your expectations and provide lasting solutions to all your plumbing concerns.
Exceptional Service
Alternative Plumbing's team, led by Gene, has received rave reviews for their exceptional service. Reviewers have praised Gene's professionalism, punctuality, and attention to detail. He is described as "extremely respectful, " "polite and efficient, " "personable, " and "a true gentleman." Gene's commitment to maintaining a clean and safe work environment is also noteworthy, as he wears personal protective equipment (PPE) and follows Covid protocols.
Gene's plumbing expertise is consistently praised, with reviewers noting that he is "knowledgeable" and able to complete repairs quickly. His efficient work ethic is also highlighted, with some reviewers mentioning that he was able to complete tasks in under 45 minutes.
Customer Satisfaction
Customer satisfaction is a top priority for Alternative Plumbing, as evident from the numerous positive reviews. Several reviewers have expressed their gratitude for Gene's prompt response, courteous communication, and excellent customer service. One reviewer even mentioned that Gene "went out of his way to help" them, demonstrating his dedication to customer satisfaction.
Consistency
Gene's consistency in providing high-quality service is apparent throughout the reviews. Reviewers have used him for various plumbing services, including drain cleaning, toilet installation, water heater repair, and outdoor system repair. His work is described as "great, " "excellent, " and "high-quality, " indicating a high level of consistency.
Recommendations
The reviews are filled with recommendations for Alternative Plumbing and Gene. Reviewers have stated that they would "absolutely" use Gene again for any future plumbing needs and have recommended him to friends and family.
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