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At CroppMetcalfe, we've been providing superior customer service to residential and commercial customers since 1979. We're proud to have won numerous awards based on the effort of our trained professionals. With a commitment to excellence and a passion for customer satisfaction, we've grown to become a leading provider of air conditioning, heating, plumbing, electrical, pest control, and home performance services in the region.
Our Services
We offer a wide range of services designed to keep your home or business comfortable, safe, and energy-efficient. Our 5-Star Technicians are trained to provide top-notch solutions for all your HVAC needs, including air conditioning and heating systems, furnaces, heat pumps, boilers, and more. Our plumbing experts can handle everything from leaky faucets to main water line repairs. We also provide electrical services, including lighting repairs and replacement, breaker and fuse repairs, and more. Additionally, our pest control specialists can help you eliminate unwanted pests and wildlife from your home or business.
Commitment to Excellence
At CroppMetcalfe, we're committed to excellence in everything we do. We're proud of our industry-leading 5-Star Technicians, who undergo rigorous training to ensure they're equipped to provide exceptional service. We're also committed to providing our customers with the best possible solutions for their unique needs. Whether you need emergency repairs or routine maintenance, we're here to help.
Awards and Recognition
We're honored to have received numerous awards and recognition for our commitment to excellence. These awards include the Carrier President's Award, among others. We're proud to have earned a reputation as a trusted and reliable provider of air conditioning, heating, plumbing, electrical, pest control, and home performance services.
Community Involvement
At CroppMetcalfe, we're committed to giving back to our community. We're proud to support local charities and organizations, and we're dedicated to making a positive impact on the communities we serve.
Overall Experience
The reviewers have mixed opinions about their experiences with Cropp Metcalfe. Some have had positive experiences with quick and efficient service, while others have faced issues with long wait times, no-shows, and unresponsive customer service.
Positive Aspects
Many reviewers have praised the company's technicians, citing their professionalism, knowledge, and helpfulness. Some have also mentioned the value of the service contracts, which have saved them money in the long run.
Negative Aspects
On the other hand, several reviewers have expressed frustration with the company's customer service, citing long hold times, no-shows, and unreturned calls. Some have also mentioned that the company's growth has led to poor service and a lack of attention to long-standing customers.
Service Contracts
Some reviewers have mentioned the benefits of having a service contract with Cropp Metcalfe, including priority scheduling and cost savings. However, others have experienced difficulties in scheduling maintenance appointments and have had to wait for extended periods.
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