Your trusted partner in plumbing and heating solutions
Who We Are
Founded in 1989 by President, Nickolas F. Anania, Anania Plumbing & Heating (APH) has blossomed from a one-man operation into a reliable and experienced full-service plumbing, heating contractor based in Massachusetts. With a team of over 25 skilled professionals, we handle a diverse range of projects, always prioritizing attentive service, quality craftsmanship, and customer satisfaction.
Our Expertise
APH offers comprehensive solutions for both residential and commercial properties across the following areas:
- Residential Plumbing: From fixing leaky faucets to comprehensive bathroom and kitchen renovations, our experienced technicians handle all aspects of residential plumbing repair, installation, and maintenance.
- Commercial Plumbing: We provide tailored solutions for businesses, including efficient water heating systems, comprehensive plumbing inspections, and ongoing maintenance plans.
- Emergency Services: Faced with a plumbing emergency at odd hours? Our team is available 24/7 to swiftly address urgent situations.
Quality & Community Involvement
We are proud to uphold the highest industry standards and maintain adherence to all Massachusetts State Plumbing regulations. Our technicians are certified and undergo ongoing training to ensure their proficiency in the latest plumbing technologies and industry best practices. Beyond technical expertise, we prioritize exceptional customer service, ensuring clear communication, respectful interaction, and meticulous attention to detail.
Our Commitment
As a family-owned and operated business, we take pride in building strong relationships with our clients. We value transparency and open communication, ensuring you are fully aware of every step of the process. Our dedication to customer satisfaction is evident in our consistent quality work, reliable service, and affordable pricing.
Our Values
At APH, our core values are:
- Integrity: We operate with transparency and honesty, remaining accountable for our actions and adhering to the highest ethical standards.
- Professionalism: We maintain a respectful and courteous demeanor, striving to provide exceptional customer service at all times.
- Expertise: Our skilled team is committed to continuous learning and upholding the highest industry standards.
- Community: We actively engage in local initiatives and support organizations that contribute to the betterment of our community.
Overall Experience
The reviews highlight a mixed bag of experiences with the plumbing service. While some customers had a seamless and professional experience, others were left disappointed and frustrated.
Positive Aspects
Professionalism and Timeliness
Many customers praised the service for its professionalism, courteousness, and timeliness. The office staff, particularly Kendra, was commended for being pleasant and professional. The plumbers, including Ryan and the team, were appreciated for their prompt arrival and quality work.
Excellent Customer Service
The service received high marks for its excellent customer service, with customers describing the staff as pleasant, friendly, and professional.
Negative Aspects
Poor Scheduling and Communication
One customer had a dismal experience due to a missed appointment and poor communication. Despite scheduling an appointment, no one showed up, and the operator failed to provide a timely update or resolution.
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