At All American Home Service, we pride ourselves on being a locally owned and operated company that has been serving the community of Juneau and surrounding areas since 2007. Our team of expert plumbers and heating technicians are dedicated to providing top-notch services to our customers, ensuring that they receive the highest level of care and attention.
Our History
Our company was founded with the goal of providing reliable and efficient plumbing and heating services to our customers. Over the years, we have built a reputation for being prompt, professional, and honest in our dealings with our customers. We take pride in being a family-owned business, with a personal touch that sets us apart from bigger corporations.
Our Services
At All American Home Service, we offer a wide range of services to meet the unique needs of our customers. From heating and cooling installation to plumbing repairs, we have the expertise and knowledge to tackle any job. Some of the services we offer include:
- Heating and Cooling Installation
- Plumbing Repairs and Maintenance
- Drain Cleaning and Repairs
- Water Heater Installation and Repair
- Bathroom and Kitchen Remodeling
- Leak Detection and Repair
- Duct Cleaning
- Membership Plan and Financing Options
Our Core Values
At All American Home Service, we believe that our core values are what set us apart from other companies. We are committed to:
- Safety: We believe that safety must be at the forefront of all our decision-making. All our employees are trained to prioritize safety in every job they do.
- Accept Responsibility: We accept responsibility for our situations and for the work it takes to change. We take ownership of our mistakes and strive to do better in the future.
- Integrity: We believe as a company and as individuals, we do the right thing all the time, no matter the price.
- Customer Satisfaction: We listen to our customers and respond to their needs, committed to excellence in customer satisfaction.
- Highest Standards: We are committed to holding ourselves and others to the highest standards.
- Reputation: We value our reputation as professionals, a local business, and part of our community.
- Excellence in all we do: We strive for excellence in every task, large or small.
Why Choose Us
At All American Home Service, we believe that our commitment to quality, honesty, and customer satisfaction sets us apart from other companies. We are proud to be a family-owned and operated business, with a personal touch that sets us apart from bigger corporations. Our experts are fully licensed, insured, and bonded, giving our customers peace of mind. We offer upfront pricing and a membership plan for added convenience and savings.
Discounts and Special Offers
We offer discounts to seniors, military personnel, and first responders to show our gratitude for their service. We also have various specials and promotions throughout the year, so be sure to check our website for the latest deals.
Business Practices
All American's business practices stand out for their professionalism, promptness, and clear communication. They communicate their estimated time of arrival and provide updates throughout the service process. The company is proactive in returning calls and texts, which helps to alleviate any concerns or worries customers may have. Additionally, they are transparent about the work being done and provide detailed explanations of costs and options.
Technicians
The technicians working for All American are highly trained and extremely personable. They take the time to explain the work being done, answer questions, and provide recommendations or tips. They are knowledgeable about their profession and demonstrate a strong work ethic. Many customers have praised the technicians' ability to work together as a team and provide exceptional customer service.
Customer Service
The office staff at All American is also exceptional, providing excellent communication and follow-up. They are responsive to customer inquiries and concerns, ensuring that customers feel heard and valued.
Work Quality
The company's work quality is consistently high, with many customers praising the quality of the finished product. They take the time to ensure that the job is done correctly, and their attention to detail is impressive.
Mixed Review
Sheila Keller's review stands out as an exception. While the company did misdiagnose her plumbing issue, they worked with her to resolve the problem and credit her account. This demonstrates their commitment to customer satisfaction and willingness to admit when mistakes are made.
Overall Impression
All American's commitment to providing exceptional service has earned them a reputation for being reliable, professional, and knowledgeable. Their technicians are highly trained and personable, and the office staff is responsive and helpful.
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