Where Reliability Meets Quality
Our Story
At Sterling Plumbing Inc., we're a family-owned and operated business with over 50 years of plumbing experience, proudly serving Orange County and Southern California. Our team of licensed plumbers and customer service professionals have been providing top-notch plumbing installations and services for new construction projects since 1965. We're committed to delivering high-quality work, and our dedication to excellence has allowed us to build strong relationships with our customers that span multiple generations.
Our Mission
Our mission is to provide quality installation and service of plumbing systems, prioritizing teamwork, safety, and excellence. We strive to create a working environment that promotes safety, respect, and inclusivity, ensuring that every project is completed to the highest standard. Our commitment to excellence is reflected in our core values: integrity, loyalty, quality, teamwork, diversity, service, and safety.
Our Services
We understand that maintaining your home can be overwhelming, which is why we're here to help. Our comprehensive range of plumbing services is designed to tackle any issue you may be facing, from fixing leaks and clogs to installing new fixtures and appliances. Our services include:
- Home maintenance and repair
- Tankless water heater installation and maintenance
- Fixture installation and repair (faucets, toilets, shower heads, and more)
- Water filtration systems (water softeners, conditioners, and reverse osmosis systems)
- Greywater systems
- Gas system installations and repairs
- Waste system maintenance and repairs
- Emergency services for non-functioning water, waste, and gas systems
Our Core Values
At Sterling Plumbing Inc., we're committed to fostering a working environment that prioritizes:
- Integrity: We conduct our business with transparency and honesty.
- Loyalty: We're dedicated to building long-term relationships with our customers and employees.
- Quality: We strive for excellence in every aspect of our work.
- Teamwork: We believe in collaboration and mutual respect among our team members.
- Diversity: We promote diversity and inclusivity in our workplace.
- Service: We're dedicated to providing exceptional customer service.
- Safety: We prioritize the safety and well-being of our employees, customers, and the environment.
Overall Experience
The reviews on Sterling Plumbing and Water Heating Repair Company vary from highly positive to extremely negative. The company's service and employees are praised by some, while others report poor experiences and disappointment.
Positive Reviews
Several reviewers have had a positive experience with Sterling Plumbing and Water Heating Repair Company. Fast, friendly, and fair service is mentioned by two reviewers, who laud the company's honesty, hard work, and ability to get things done right. One reviewer, who used to work for the company, praises the employees' work ethic and dedication to their job.
Negative Reviews
On the other hand, three reviewers have had a negative experience with the company. One reviewer, who worked for Sterling Plumbing, describes the HR department as a "mess" and notes that employees are not fairly compensated for their work. Another reviewer, a customer, had a defective product and was unable to get feedback from corporate after reporting the issue. The third reviewer, also a customer, had a poorly installed toilet gasket that led to costly repairs due to the company's lack of warranty coverage.
Conclusion
Sterling Plumbing and Water Heating Repair Company's reputation is mixed, with a range of experiences reported by reviewers. While some have had positive experiences with the company's service and employees, others have reported poor service, defective products, and lack of compensation or warranty coverage.
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